Shipping policy
Vumos delivers to every one of the 50 US states, which includes Alaska, Hawaii, and Puerto Rico. At present, we do not offer international shipping.
Processing Time
We handle orders within 1–3 business days (Monday through Friday, excluding holidays). When your order ships, a confirmation email containing tracking information will be sent to you.
Shipping Options
- Standard (7-14 business days): $15
The delivery timeframes are estimates based on business days and do not count weekends or holidays. Tracking is included on all orders.
Order Tracking
After your order ships, we send a tracking number to your email. You can follow your package directly on the website of the carrier (USPS, UPS, FedEx, or whichever carrier is assigned).
Delays
We strive to hit the estimated delivery windows, but sometimes delays happen because of carrier problems, weather, or a high volume of orders. If your order is delayed by a significant amount, reach out to us at support@vumos.shop and we will look into it with the carrier.
Incorrect Address
Be sure to verify your shipping address when you check out. We cannot be held accountable for orders sent to an incorrect address that the customer provided. If you spot a mistake, get in touch with us right away and we will do our best to change the address before your order ships.
Lost or Damaged Packages
If your package is lost during transit or shows up damaged, contact us within 48 hours of the delivery date (or the expected delivery date) at support@vumos.shop. We will collaborate with the carrier to sort out the problem and set up a replacement or refund when it is justified.